Have questions, feedback, or need assistance? Our support team is ready to help.
Company
ClinicShark is a product of
BIT2SKY INCFrequently Asked Questions
How do I reset my password?
You can reset your password from the login screen by tapping "Forgot Password" and following the instructions sent to your email. If you need further assistance, contact us at support@clinicshark.com.
Is my patient data secure?
Yes, all data is encrypted both in transit and at rest. We follow industry-standard security practices. Read our Privacy Policy for complete details on how we protect your data.
Can I use the app offline?
Yes! ClinicShark supports offline recording. Your recordings and notes are stored locally and automatically synced when you reconnect to the internet.
How do I delete my account and data?
You can request account deletion by emailing us at support@clinicshark.com. We will process your request and delete all associated data within 30 days.
What devices are supported?
ClinicShark is available for iOS (iPhone and iPad) and Android devices. Check the App Store or Google Play for specific device and OS version requirements.
Response Times
We aim to respond to all inquiries as quickly as possible:
- General Support: Within 24-48 business hours
- Technical Issues: Within 24 hours
- Account/Data Requests: Within 30 days