BIT2SKY INC ("Company," "we," "us," or "our") operates the ClinicShark mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use ClinicShark.
By downloading, installing, or using ClinicShark, you agree to the collection and use of your data as described in this Privacy Policy. If you do not agree, please do not use the App.
Important Notice – No Medical Advice
ClinicShark does not provide medical advice, diagnosis, or treatment. Any AI-generated content, including summaries and SOAP notes, is intended solely to assist with documentation. A licensed healthcare professional must validate all output before clinical use.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email, name, and login credentials.
- Voice Recordings: Audio recorded during patient consultations.
- Clinical Notes: Transcriptions, summaries, and SOAP notes generated from your recordings.
- User Preferences: Language settings and application preferences.
1.2 Automatically Collected Information
- Device Information: Device model, OS version, unique device identifiers.
- Usage Data: Interaction logs, features used, recording duration.
- Log Data: Crash reports, performance diagnostics.
1.3 Microphone Access
ClinicShark accesses your microphone only when you intentionally start a recording. The App never records audio in the background.
2. How We Use Your Information
- To provide transcription and AI-powered documentation services
- To improve the App's accuracy, stability, and performance
- To provide customer support and respond to inquiries
- To send service updates and important notifications
- To ensure security and prevent unauthorized access
3. Data Storage and Security
3.1 Local Storage
Your recordings and notes are stored locally on your device unless you choose to sync with cloud services.
3.2 Cloud Synchronization
When enabled, your data may sync to secure cloud servers for backup. Data transmission uses encryption (TLS/SSL).
3.3 Security Measures
- Encryption of data in transit and at rest
- Authentication and access restrictions
- Regular security audits
- Employee confidentiality and training
4. Third-Party Services
We use trusted providers to deliver core App features:
- Microsoft Azure Speech Services – transcription
- OpenAI – AI text generation for SOAP notes
These services may process audio and text data solely to perform their functions. See their policies:
5. Data Sharing and Disclosure
- Service Providers: Only with contracted vendors supporting App functionality.
- Legal Compliance: When required by law or government request.
- Safety: To protect the rights and security of users or the public.
- Business Transfers: In mergers or acquisitions, with prior notice.
6. Data Retention
- Account Data: Retained until you delete your account.
- Recordings & Notes: Stored locally and deleted when you remove them.
- Cloud Data: Retained until manually deleted.
- Analytics Data: Retained up to 12 months.
7. Your Rights
- Request access to your data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a readable format
- Withdraw consent at any time
Contact: support@clinicshark.com
8. Children's Privacy
ClinicShark is intended for licensed healthcare professionals and not for anyone under 18. We do not knowingly collect children’s data.
9. International Data Transfers
Your data may be processed outside your country. Safeguards such as encryption and approved transfer mechanisms are used.
10. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you by updating the date above and, when necessary, via App notification.
11. Contact Us
12. Consent
By using ClinicShark, you consent to the data practices described in this Privacy Policy.